Refund Policy

The user has no right to request a refund, even within the 14-day period, in the following cases:

• Breach of the Terms and Conditions.
• Fraudulent or repeated use of subscribing and cancelling.
• Publishing infringing, unlawful or harmful content, or content contrary to public decency.
• Using multiple or fake accounts to obtain repeated trial periods.
• Misusing the platform to send spam or phishing links.
• Attempting to manipulate the system or to breach it.
• Excessive, abnormal use of resources in a way that harms the service.
• Refusing to provide the required verification information where necessary.

Every new user can activate a free trial period of 5 days as soon as registration is complete. This feature is available once per account only, which lets them confirm that the service suits them before deciding to upgrade to any paid plan.

If the user decides to subscribe to a paid plan during the free trial period, the trial period is cancelled immediately and the subscription term is counted from the date the payment was completed. The days remaining from the trial period are not counted towards the paid subscription term.

Completing the payment means the user fully accepts this Refund Policy and the general Terms and Conditions policy of the Site.

Where the service stops completely for a period exceeding 24 continuous hours, the customer is compensated by extending the subscription term by the number of days on which the service was down, and has no right to claim any financial refund.

Paid subscriptions renew automatically (if the user selects this on the payment page) according to the chosen plan, and the responsibility for cancelling automatic renewal before the due date rests with the user.

Where a subscription has been renewed automatically, the user has the right to request a refund of the amount within 14 days of the renewal date. Once that period has passed, they have no right to claim any refund.

The following terms apply to extra pages (Linkin1 for Business) bought at wholesale rates. These are a quantity add-on, not a separate membership plan. Completing a purchase is express acceptance of these terms.

• Activation window: every licence purchased must be activated on a page within six (6) months of the purchase date. Any licence not activated within that window is forfeited automatically, with no refund, credit, compensation or extension, and without further notice.
• Term start: each page’s 12-month subscription runs from the date it is activated on that page, not from the date of purchase.
• Activation is final: activating a licence on a page is permanent and cannot be reversed. A licence cannot be moved to another page, paused, or refunded once activated.
• 14-day refund window: the refund period applies to the order as a whole. Once any licence from an order has been activated, that order is treated as used and is not refundable in whole or in part.
• No partial refunds: unactivated licences within a partly used order are not refunded and are not exchanged for credit or any other service.
• Wholesale pricing is conditional on quantity: the discount is based on the number of pages in a single order. If a partial refund is granted as an exception, the retained pages are re-priced at the tier matching the retained quantity and the difference is deducted from the amount refunded.
• Discounts are not retroactive: earlier orders are not re-priced when larger quantities are bought later, and quantities from separate orders are not combined to reach a higher discount tier.
• Renewal: each page renews individually on its own end date, at the discount rate it was purchased at, applied to the base price in effect at the time of renewal — which is subject to change. Reviewing prices before renewal is the subscriber’s responsibility.
• Cancelled renewal or failed payment: if auto-renewal is switched off, or payment cannot be completed after the permitted attempts, the page returns to the free plan once the grace period ends and PRO features stop. Page content is not deleted, and this is not grounds for a refund.
• Page transfer: transferring a page to another account is final and one-way. The licence is consumed in full, does not return to the agency, and no refund arises from it.
• Responsibility for content: the holder of the main account remains responsible for every page activated under it, for its content, and for anyone granted access to manage it, including any breach of the terms and conditions.
• Misuse: the platform reserves the right to cancel any licence or account, without refund, where it identifies an attempt to circumvent pricing tiers, resale of licences in breach of these terms, or use that harms the platform or its users.
• Payment disputes: raising a chargeback without first contacting support is a breach of these terms and results in immediate suspension of the account and all pages linked to it until the dispute is resolved.

• All discounts and promotional offers are temporary offers; they are not a fixed price for the plan, and they do not apply automatically to any subsequent renewals.
• When automatic renewal is active, the user is responsible for reviewing the prices periodically. The charge is made at the new price at the time of renewal, and payment is considered the user’s express acceptance of that price.
• The platform does not guarantee that the prices of the paid plans remain fixed, and the responsibility for confirming the prices in force on the payment page before completing a subscription or a renewal rests with the user.

A subscription gives the user the features that exist at the time of payment. Any future features added later are optional and are not an obligation or an acquired right of the user.

The user has the right to suggest features or improvements, and these suggestions are treated as optional, non-binding opinions. The decision to accept, reject or defer them rests entirely with the management of the platform, with no contractual obligation or acquired right for the user.

The liability of the platform towards the user shall not, in any circumstances, exceed the value of the subscription paid, and the platform bears no additional obligations or compensation for indirect damages or for losses resulting from use of the service.

The refund policy is applied uniformly and fairly to all customers without exception, in order to guarantee equality and no discrimination between users.

If you have any enquiries or need support, we are happy to hear from you by email at: support@linkin1.com